we like selling products. but what we like even more is being sustainable. so if you lose or damage a part of your frank green reusable product, don’t buy the whole thing — just replace the bit you need. thanks for helping us to reduce waste and create a better, more sustainable world.
this 34oz ceramic base suits all existing frank green lids, including those purchased from the original range. it's great for keeping your water cool, or your extra-large coffee warm all day.
most orders are dispatched same day, but please allow up to 2 business days for your order to be processed. monogramming may add 1-3 days to your dispatch time. there are different delivery service guidelines for each region’s mail carrier so if you’re experiencing any delivery issues or delays, we encourage you to contact your mail carrier directly, as they’ll be best placed to assist. for more information, please visit our FAQ page.
We're happy to facilitate a return or exchange for new, unused products in original packaging. Just make sure you contact us within 14 days of receiving your order. Kindly note, monogrammed products and limited edition collections are not eligible for return or exchange. Please refer to our return policy for detailed information.
If there is an issue with your order upon arrival please contact us via email within 7 days of delivery.
Enjoy a 12-month warranty period from the date of purchase. Faulty products can either be repaired, replaced, or refunded (whole/partial). Proof of purchase is required. For more information visit our warranty page.
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