Enjoy a 12-month warranty period from the date of purchase. Reusables can either be repaired, replaced, or refunded (whole/partial). Proof of purchase is required.
frank green will repair, replace or refund (wholly/partially) under the Australian Consumer Law items that are damaged on arrival or faulty. Warranty is void if the reusable has signs of wear and tear, is incorrectly cleaned, used or cared for.
To make a claim under the 12 month warranty, you must notify frank green in writing, provide a proof of purchase and sufficient photographic evidence of fault to enable us to identify the issue. We may request that you return the products to us for an in house assessment or request further information.
Since sustainability is kind of our jam, we always try to find the most sustainable solution possible to generate the least amount of waste.