Here's how it works!
How to gift an e-Gift Card:
Choose an amount
Choose the design of the e-Gift Card
Add the recipient's name, your name and a personalised message
Choose when to send it! Whether you want it sent now or in the future. Alternatively, send it to yourself to forward it at a later date.
How to redeem your e-Gift card:
Retrieve the unique code from your email
Add items to cart and proceed to checkout
Enter your e-Gift card code on the checkout page and hit 'Apply'.
How to check the balance:
Visit this page
Enter your code to check how much is remaining on your e-Gift Card.
Need it by Dec 25? Order by Dec 12 for standard shipping to Dec 17 for express shipping. Monogrammed products must be ordered by 12pm NZDT on 8 December.
Shipping costs calculated at checkout. Please allow up to 7 business days for standard shipping orders to be processed and dispatched. Kindly note that monogramming may add up to 3 business days to your processing time.
We're happy to facilitate a return or exchange for new, unused products in original packaging. Just make sure you contact us within 14 days of receiving your order. Kindly note, that Lucky Bag products, monogrammed products and limited edition collections are final sale and are not eligible for return unless faulty or damaged on arrival.
Please refer to our return policy for detailed information.
Enjoy a 12-month warranty period from the date of purchase. If products are damaged upon arrival, products can either be repaired, replaced or refunded (whole/partial). Proof of purchase is required.
Please be advised that we have a ‘no chew policy’. This means that warranty is void on all products that have been chewed on/destroyed. For more information visit our warranty page.
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