Terrible customer service
"Ordered this almost 4 weeks ago got no reply when I asked for an update been sat in Australia post for 3 weeks asked for a refund no reply"
Ceramic Reusable Bottle (Grip Finish)
Made for adventures! With an easy-to-grip lid and an extra tough bottle base, this bottle is designed to quench your thirst when you need it most. The triple-wall vacuum insulation will retain temperature for hours and the ceramic lining ensures your water always tastes like water (no metallic flavours here).
- Designed with premium materials
- Allows for wide mouth hydration to quench your thirst quickly
- Ergonomically designed Grip Lid so you can carry your bottle with ease
- BPA free, FDA & EU approved safe materials
- Dishwasher-safe lid. Base is hand wash only.
-
Microwave safe: No
Customisable
Premium materials
Add your monogram
Shipping & Delivery
Allow up to 3 business days for shipping orders to be dispatched. Also note, frank green will cover all import duties and taxes for orders shipped from Australia.
Monogramming may add an additional 1-3 business days to your processing time.
Please note: During peak periods (Promotions, Public Holidays, or the day after Public Holidays) dispatch times are subject to change and may be longer.
DHL Standard:
- Free on orders over $120
- $15 on orders under $120
- $12 on orders under $15
- Estimated Delivery: 4-8 business days
DHL Express Worldwide:
- $30
- Estimated Delivery: 1-5 business days
Please note, if your order exceeds $1,000, you may be liable for customs duties, fees, or GST. For more information visit the NZ's customs service.
Returns
We want you to love everything you order but if something isn't quite right you have 14 days from receiving your parcel to initiate a return.
You can receive your refund instantly, before you’ve sent back your return.
Please keep in mind that Lucky Bag products, monogrammed products, and limited edition collections are final sale and are not eligible for return unless faulty or damaged on arrival.
Good To Know
Our mission is to stop single-use plastic completely. To do this, we only create beautifully-designed, premium reusable products that you'll love to use and reuse, over and over again.
Enjoy a 12-month warranty period from the date of purchase. If products are damaged upon arrival, products can either be repaired, replaced, or refunded (whole/partial). Proof of purchase is required.
Please be advised that we have a ‘no chew policy’. This means that warranty is void on all products that have been chewed on/destroyed.
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Overall rating: 4.4 / 5 from 10 reviews.
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Reviews
Still have not received it!
"Still have not received it!"
Love the 1 litre bottles
"Love the 1 litre bottles with the grip lid. Keep one on my desk for refilling my cup so I can be sure to drink enough water while I'm working. The ceramic means no awful metallic taste and the grip lid makes it super easy to carry around. Really sad to see not so many colors are available in this simple grip lid style now!"
Love the quality of the
"Love the quality of the product"
Excellent product, great colour, best
"Excellent product, great colour, best customer service and speedy delivery."
Great quality, love drinking water
"Great quality, love drinking water that doesn't taste like plastic!"
Love it!! Everything from FG
"Love it!! Everything from FG is gorgeous!"
Never record the stickers supposedly
"Never record the stickers supposedly included in my ordered"
It’s great
"It’s great"
Absolutely LOVE! The green is
"Absolutely LOVE! The green is a fantastic colour too"