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Allow up to 3 business days for shipping orders to be dispatched. Also note, frank green will cover all import duties and taxes for orders shipped from Australia.

Monogramming may add an additional 1-3 business days to your processing time.

Please note: During peak periods (Promotions, Public Holidays, or the day after Public Holidays) dispatch times are subject to change and may be longer.

DHL Standard:

• Free on orders over $120
• $15 on orders under $120
• $12 on orders under $15
• Estimated Delivery: 4-8 business days

DHL Express Worldwide:

• $30
• Estimated Delivery: 1-5 business days

Please note, if your order exceeds $1,000, you may be liable for customs duties, fees, or GST. For more information visit the NZ's customs service.

We want you to love everything you order but if something isn't quite right you have 14 days from receiving your parcel to initiate a return.

You can receive your refund instantly, before you’ve sent back your return.

Please keep in mind that Lucky Bag products, monogrammed products, and limited edition collections are final sale and are not eligible for return unless faulty or damaged on arrival.

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Our mission is to stop single-use plastic completely. To do this, we only create beautifully-designed, premium reusable products that you'll love to use and reuse, over and over again.

Enjoy a 12-month warranty period from the date of purchase. If products are damaged upon arrival, products can either be repaired, replaced, or refunded (whole/partial). Proof of purchase is required.

Please be advised that we have a ‘no chew policy’. This means that warranty is void on all products that have been chewed on/destroyed.

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