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We're happy to facilitate a return or exchange for new, unused products in original packaging. If you wish to return your frank green product for a refund, you must notify us within 14 days of receiving your order.

To qualify for a return or an exchange, please ensure the item is unopened, undamaged and unused. Kindly note, monogrammed products and limited edition collections are final sale and are not eligible for return or exchange. Shipping costs are not reimbursed and frank green is not responsible for returns until they have been delivered to and inspected by our team. Refunds will be offered in the form of store credit or processed to the original method of payment. We reserve the right to refuse your refund if your item does not meet the returns criteria.

If there is an issue with your order upon arrival please contact us via email within 7 days of delivery. Replacement requests must be accompanied by a photo of the item and packaging with your order number/proof of purchase.

Since sustainability is kind of our jam, we always try to find the most sustainable solution possible to generate the least amount of waste.

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