Product Delivery

Dispatch Times 

Holiday Order By Cut-Off Dates

Need it by Dec 25? Monogrammed products must be ordered by 12pm NZDT on 8 December. Order by Dec 12 for standard shipping to Dec 17 for express shipping. 

Please allow up to 7 business days for standard shipping orders to be processed and dispatched. Kindly note, monogramming may add up to 3 business days to your processing time.

Once your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order. Please see below for approximate delivery times.

Please note: During peak periods (Promotions, Public Holidays, or the day after Public Holidays) dispatch times are subject to change and may be longer.

Does your your order exceed NZ$1,000? Please note, you may be liable for customs duties, fees or GST. For more information visit the NZ's customs service here.

Delivery Costs & Times - New Zealand

Shipping Rates: All prices are in New Zealand dollars.

Please note: Delivery times are in addition to the dispatch times stated above. Always check this page before placing your order to ensure no changes to dates have been made. Deliveries may be affected by factors that are beyond our control such as limited delivery services to rural areas, severe weather events or other postal disruptions.

Shipping Notifications

Once your order is dispatched, you’ll receive a delivery confirmation email including a tracking number specific to your order. To track your order, click the ‘Track Now’ button and it will take you directly to our shipping partner's tracking details for your order.

Delivery - International

*For Australian shipping, visit our Australian website: https://frankgreen.com.au/ 

*For United States or Canada shipping, visit our North American website: https://us.frankgreen.com/

*For United Kingdom shipping, visit our United Kingdom website: https://uk.frankgreen.com/

*For Europe shipping, visit our Europe website: https://eu.frankgreen.com/

Any Other Questions?

We’re here to help! Our extensive FAQ page holds all the answers to our most commonly asked questions. Like a wise online oracle. But if you can’t find the answer you’re after, feel free to get in touch with our team of helpful frank green experts either via email or live chat.
Email: hello@frankgreen.com.au