we ship to new zealand, australia, the US, the UK and europe. there are different delivery service guidelines for each region’s mail carrier so if you’re experiencing any delivery issues or delays, we encourage you to contact your mail carrier directly, as they’ll be best placed to assist. for more information, please visit our FAQ page.
we’ll replace any reusable that’s damaged on arrival. exchanges for undamaged/unused reusables can be made within 14 days of receiving the reusable, and must be returned with proof of purchase. monogrammed or printed reusables cannot be returned due to change of mind.
enjoy a 12 month warranty period from date of purchase. damaged reusables can either be repaired, replaced or refunded (whole/partial). the reusable must be returned with proof of purchase. warranty is void if the reusable has been incorrectly used or cared for.
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