Posted by Frank Green NZ Admin on
Your Reusable Cup or Bottle shouldn’t be leaking! Let’s get this sorted out for you.
We'd first suggest double checking that the liquid isn't filled over the max fill line as this is the most common cause of leakage. Another suggestion is that after pouring hot liquid into your cup, keep your lid off for a moment to allow the steam to escape before screwing on tightly. In some instances, the pressure of steam can cause liquid to rise up and over the lid of the base, which can cause leakage.
Another alternative is that something may have come loose in the lid, in which case a lid reassembly can often help to fix.
Still leaking? No problem. Get your phone out, take a short video of the issue then contact us for support.