Want to know where we ship? Check out this article!

We do ship worldwide (prices vary by region) from our Australia website.Want to know how much shipping will be to your location? Check out our shipping rates <a href="https://frankgreen.com.au/pages/shipping" rel="noopener noreferrer" target="_blank">here</a>!&#xA0;

Where does frank green ship to?

All shipping times are estimates provided by our carriers and may vary due to events out of our control. Australia: Australia Post Standard Delivery: 3-5 business days (may be longer for regional areas) Australia Post express: 2-3 business days (may

Dispatch times are subject to change and may be longer. Deliveries may be affected by factors that are beyond our control such as limited delivery services to rural areas, severe weather events or other postal disruptions.<a href="https://frankgreen.com.au/pages/shipping" rel="noopener noreferrer" target="_blank">Australia</a>:&#xA0;Australia Post Standard: 2-6 business days (longer for regional areas)&#xA0;Australia Post Express: 1-2 business days (longer for regional areas)&#xA0;<a href="https://nz.frankgreen.com/pages/shipping-delivery" rel="noopener noreferrer" target="_blank">New Zealand</a>:&#xA0;DHL Standard:&#xA0;4-8 business daysDHL Express: 1-5 business days<a href="https://uk.frankgreen.com/pages/shipping" rel="noopener noreferrer" target="_blank">United Kingdom</a>:DHL Standard: 7 business days<a href="https://us.frankgreen.com/pages/shipping" rel="noopener noreferrer" target="_blank">United States</a>:DHL Standard: 5-7 business days.&#xA0; All other locations: Location dependent, please get in touch for specific information.

How long does it take to receive my order?

Once your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order. Please allow 1-3 business days for orders to be processed and dispatched. Kindly note, monogramming may add up to 1-3 busi

<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Objectivity; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 16px 0px; border: 0px solid rgb(229, 231, 235); --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; color: rgb(107, 107, 107); letter-spacing: -0.19px; background-color: rgb(255, 255, 255);">Once your order is dispatched, you&#x2019;ll receive a shipment confirmation email including a tracking number specific to your order.&#xA0;Please allow 1-3 business days for orders to be processed and dispatched. Kindly note, monogramming may add up to 1-3 business days to your processing time.<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Objectivity; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 16px 0px; border: 0px solid rgb(229, 231, 235); --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; color: rgb(107, 107, 107); letter-spacing: -0.19px; background-color: rgb(255, 255, 255);">Not sure when your order will arrive?&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Objectivity; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 16px 0px; border: 0px solid rgb(229, 231, 235); --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; color: rgb(107, 107, 107); letter-spacing: -0.19px; background-color: rgb(255, 255, 255);">Please visit&#xA0;<a href="https://frankgreen.com.au/pages/shipping" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: inherit; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">this page</a>&#xA0;for further information on when to expect your order.

How can I track my order?

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Find out everything you need to know when it comes to our shipping policies.

Shipping and Delivery

The frank green origin story

The frank green difference

About frank green

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My order arrived damaged!

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What is frank green's warranty policy?

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Product Warranty

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Frequently Asked Questions

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Is my frank green reusable dishwasher and microwave safe?

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How do I recycle my frank green reusable?

General Product FAQs

What's the difference between Original and Ceramic?

What are the parts of the button lid?

How long will my frank green cup or bottle stay hot or cold?

Can any frank green cup have frank green Pay?

How long can my monogram be and can it include special characters?

Which reusable products can be monogrammed?

How does monogramming work?

How do I attach my silicone strap to my straw lid?

I can't sip any water from my straw lid! How does the suction mechanism work?

What is the difference between the straw lid and flip lid?

How do I monogram my frank green cup or bottle?

How do I connect my Tap To Pay cup to the frank green Pay app?

I can't log in to my frank green Pay account

How do I load credit onto frank green Pay?

Where do I find the frank green Pay credit I have purchased?

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If I delete the cup from my app, what happens?

Where can I use my frank green Tap to Pay cup?

What happens if I don't use my Tap To Pay account for an extended period?

Are there any fees with frank green Pay?

Will the chip in my Tap To Pay cup expire?

Tap to Pay Range

Reusable Cup and Bottle Collection FAQs

The product doesn't fit my pet. Can I return it?

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Are the Pet products washing machine or dishwasher safe?

How do I use an allen key to change the handle on my lead?

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I can’t get my Apple Air Tag™ to work!

How have the Pet products been tested?

How do I fasten the Pet collar?

Pet Collection FAQs

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